Average ratings 4.74
from 24M Reviews
Latest Version: 270.0
Updated at Feb 13, 2023
Genres: Photo & Video Social Networking
Insights
What aspects of this app are the most valued among users?
- Security: Users feel that Instagram is a secure platform to use, as they trust it to guard their page and safety.
- Credibility: Users feel that Instagram helps to promote their business and increase their credibility.
- Reach: Users appreciate the ability to reach a large audience with their posts.
- Money: Users are able to make money from their posts on Instagram.
What aspects of this app do people complain about the most?
- Lack of customer service: Users are frustrated with the lack of customer service from Instagram, as they have reported issues but have not received any response.
- Glitched app: Users are experiencing glitches with the app, such as not being able to share posts to their stories.
- Resharing of TikTok videos: Users are unhappy with the platform becoming a place to reshare TikTok videos, as it is different from the original purpose of the platform.
- Ads and content not followed: Users are being served ads and content that they did not follow, which is causing them to miss out on important updates from people they care about.
- Becoming like other platforms: Users are unhappy with Instagram becoming like other platforms, such as Facebook, SnapChat, and TikTok.
What are the top priorities that this app has to address right away?
- Consider reverting the design to the original version: The feedback suggests that the lack of originality is a major issue, and that users would prefer to use TikTok instead.
- Make the display more user-friendly: The feedback suggests that the all-black “immersive” display is distracting and creates unnecessary clutter or large dead spaces.
- Make stories more accessible: The feedback suggests that there is no way to access stories unless users are at the top of their feed or come across one of the “breaks” where they are offered.
- Allow users to choose between light and dark mode: The feedback suggests that users prefer their phones in light mode as it is easier for them to read.
- Restore the continuous scroll feature: The feedback suggests that the removal of the continuous scroll feature has affected how videos play, and users no longer have the ability to mute them.
- Improve the continuity between the black feed page and the rest of the pages: The feedback suggests that there is no continuity between the black feed page and the rest of the pages, which is ugly.
What additional features may this app offer to enhance the user experience?
- Allow users to toggle certain features, such as the swipe-to-reply in messages, the suggested posts after the most recent posts in the home section, or whether posts were ordered algorithmically or chronologically.
- Allow users to set up the layout of their tab bar, so they can choose which features show up on the bar.
- Move the shopping tab out of the main tab bar and put reels back with explore.
- Make the changes to the layout of the home page optional, so users can choose to view posts from those they follow in chronological order.
- Make the changes to messages more intuitive and user-friendly.
- Make the changes to the placement of the notification and posting tabs more user-friendly.