1. Allows users to meet great people: The user has been using the app for almost 6 years and has been able to meet some of the greatest people in their life.
2. Convenient: The user finds the app to be convenient and easy to use.
3. Good times: The user has had good times with the app and has been able to make memories.
4. Communication: The app allows users to communicate with others.

1. Accounts are being locked without warning or explanation.
2. No personalized help from the support team.
3. Automated messages are being sent instead of an explanation as to why the account was locked.
4. Unable to make a new account due to the locked account still being active.
5. Data retrieval requests are not being responded to.
6. Accounts are being locked for no apparent reason.

1. Make exporting photos and videos simpler: Remove the extra steps of having to click edit, share/export, then save to camera roll.
2. Make the subscriptions and discover page smaller or further down and have the friends stories larger.
3. Remove unnecessary features such as maps and spotlight page of people the user doesn't know.
4. Stick to the roots of the app and focus on the basic features that users enjoy.

Roadmap for Improving Snapchat

1. Fix the issue where users are unable to access the camera in settings.
2. Remove the notification that someone has screenshotted or screen recorded a chat.
3. Add more filters to the app.
4. Allow users to take photos without having to access the camera in settings.
5. Improve the user experience by making the app more intuitive and user-friendly.
6. Add more features to the app such as stickers, GIFs, and other fun elements.
7. Increase the security of the app by adding more encryption and privacy features.
8. Allow users to customize their profiles with different backgrounds and themes.
9. Improve the performance of the app by optimizing the code and making it more efficient.
10. Add more options for sharing content such as videos, music, and other media.