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WhatsApp Messenger

WhatsApp Messenger

Average ratings 4.7

from 11M Reviews

Latest Version: 23.3.77

Updated at Feb 17, 2023

Genres: Social Networking Utilities

Insights

What aspects of this app are the most valued among users?

  1. Ability to connect with family and friends: The user is overwhelmed to be able to connect with the people that mean the most to them, especially after a big loss.
  2. Support from others: The user was supported by a wonderful young man and his brother who stopped by to check on them.
  3. Invitation to events: The user was invited to Mexico for a family member's birthday, even though they weren't well enough to attend.
  4. Keeping in touch: The user is able to keep in touch with their family and friends, and is grateful for the service.

What aspects of this app do people complain about the most?

  1. The app takes a long time to enter: Users are giving negative feedback because the app takes a long time to enter, sometimes requiring the user to turn off their phone in order to send a message.
  2. Randomly kicks users out: Users are giving negative feedback because the app randomly kicks them out, requiring them to try multiple times before they can use the app.
  3. Problem with the update: Users are giving negative feedback because they are unsure if the issue is due to a bug on their phone or a problem with the recent update.

What are the top priorities that this app has to address right away?

  1. Implement a /Poll feature for groups so members or work groups can vote: This feature would allow users to easily create polls and vote on them within the app, making it easier for groups to make decisions.
  2. Add Folders on top of the screen (to differentiate groups or classify them): This would allow users to easily organize their chats and groups, making it easier to find the conversations they need.
  3. Allow users to /Pin more than 3 chats: This would give users more flexibility in organizing their chats, allowing them to pin more than just three conversations.
  4. Create a new UI to freshen up the app: A new UI would give the app a modern look and feel, making it more attractive to users and helping to keep them engaged.

What additional features may this app offer to enhance the user experience?

  1. Add a /Poll feature for groups so members or work groups can vote.
  2. Add Folders on top of the screen (to differentiate groups or classify them).
  3. Allow users to /Pin more than 3 chats.
  4. Introduce a new UI to freshen up the app.
  5. Improve Voice Message features.
  6. Allow users to link devices.
  7. Add more Disappearing Message options (e.g. 24 hours, 1 week, etc).
  8. Allow users to select Media Upload Quality (e.g. HD, low, etc).
  9. Add View Once (disappearing) feature.
  10. Add Archive (to mute groups from disturbing you) feature.