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Facebook

Facebook

Average ratings 2.31

from 1.4M Reviews

Latest Version: 402.0

Updated at Feb 15, 2023

Genres: Social Networking

Insights

What aspects of this app are the most valued among users?

  1. Ability to change password often
  2. Ability to back up photos
  3. Access to years of photos, friends, memories, and messages
  4. Ability to follow necessary steps listed in the “help center”
  5. Ability to upload photo ID

What aspects of this app do people complain about the most?

  1. Accounts being hacked: Users are giving negative feedback because their accounts have been hacked, which can lead to violations and restrictions.
  2. Violations and restrictions: Users are giving negative feedback because they are receiving violations and restrictions from Facebook, which can be frustrating and time consuming.
  3. Lack of help from Facebook: Users are giving negative feedback because they are not receiving any help from Facebook when they contact them about their issues.
  4. Delayed payouts: Users are giving negative feedback because they have been in the bonus program since December and have yet to receive any payouts.

What are the top priorities that this app has to address right away?

  1. Investigate the security of the Facebook Pages Manager product to ensure that it is not vulnerable to hacking.
  2. Review the community standards and ensure that they are clear and up-to-date.
  3. Develop a process for reviewing flagged accounts and provide users with an opportunity to defend themselves.
  4. Develop a process for responding to user feedback and complaints in a timely manner.
  5. Develop a process for monitoring user activity and flagging suspicious activity.

What additional features may this app offer to enhance the user experience?

  1. Increase the security of the app by implementing two-factor authentication and other security measures.
  2. Improve the user experience by making the app more intuitive and user-friendly.
  3. Increase the speed of the app by optimizing the code and improving the loading times.
  4. Increase the stability of the app by fixing bugs and other issues.
  5. Increase the customization options for users to personalize their experience.
  6. Increase the transparency of the app by providing more information about how data is used and stored.
  7. Increase the customer support options by providing more ways for users to contact the company.