1. Easy to navigate: The app is easy to use and navigate, allowing users to chat, send messages, voice messages, and more.
2. Regular updates: The app is regularly updated, making it better each time.
3. No disappointments: The app never disappoints, providing a reliable and consistent experience.

1. Calls are not working properly - users are unable to make calls and when they do, they are calling themselves and the call keeps ringing for a long time.
2. Messenger is using up data - it randomly turns off data or does not recognize that the user has data at all.
3. Calls randomly end - calls will end without showing on the other person's end.
4. Video length is too short - users are unable to send videos without having to crop them into separate parts.
5. Users are getting kicked out of messenger - users are getting kicked out of messenger almost on a daily basis.
6. Login information is wrong - users are getting messages that their login information is wrong when they have not changed it.
7. Unable to login - users are getting messages that they are unable to login over and over again on a daily basis.
8. Poor security measures - users are getting hacked or other security issues.
9. Bugs and glitches - the app has many bugs and glitches.

1. Allow users to access Messenger functions within the Facebook app, without the need for a separate application.
2. Allow users to turn off the "friendversary" notifications, as they are disruptive and distracting.
3. Consider ways to make the Messenger app more relevant and useful to users, so that they don't feel the need to turn off all of its functions.

Roadmap for Improving the App

1. Give users the option to go back to the previous version of the app.
2. Reduce the amount of white space at the top of the screen.
3. Make sure the design is optimized for the user experience.
4. Ensure that all features are necessary and not just taking up space.
5. Make sure the design is aesthetically pleasing and not just functional.
6. Make sure the design is consistent across all platforms.
7. Test the design with users to ensure it meets their needs.
8. Make sure the design is optimized for different screen sizes.
9. Make sure the design is optimized for different devices.
10. Make sure the design is optimized for different operating systems.