GroupMe

Average ratings 4.73

from 1.6M Reviews

Latest Version: 6.2.13

Updated at Feb 18, 2023

Genres: Social Networking Lifestyle

Insights

Mute options: Users like that the app is not overbearing with excessive notifications due to the mute options.
Fun: Users also appreciate that the app is fun enough to form a sense of unity within the group.

Scrolling through the chat to find the calendar or shared images is frustrating.
There is no calendar tab to easily access all active chats calendars.
It is time consuming and frustrating to put each practice and game on a separate calendar.
There is no tab for all shared images.

Investigate the issue with notifications not updating after being read: The customer has already tried a few things to fix the issue, but it has not been successful. It is important to investigate the issue further to determine the root cause and find a solution.
Address customer's concerns: The customer is clearly frustrated with the issue and it is important to address their concerns and let them know that their feedback is being taken seriously.
Develop a solution to the issue: Once the root cause of the issue has been identified, it is important to develop a solution that will fix the issue and ensure that notifications are updated correctly.
Test the solution: After the solution has been developed, it is important to test it to make sure that it works correctly and that the issue has been resolved.
Communicate the solution to the customer: Once the issue has been resolved, it is important to communicate the solution to the customer and let them know that their feedback was taken into consideration.